A Report by the Global Impact Committee
Unleashing Patient Power
Scale matters if we are to sustainably deliver the Quadruple Aim of better care, better population health, better value and a better work life for healthcare staff. Human Intelligence illustrates how big health systems in mature and emerging economies have made the leap towards digital disintermediation. In doing so they have put more power in the hands of patients, improved access, reduced costs, enhanced the patient experience, become more transparent about their performance and saved time for hard-pressed clinicians. Their stories are impressive and empowering, particularly case studies such as Apollo in India, Clalit in Israel and HMG and Seha Virtual Hospital in Saudi Arabia.
The COVID-19 pandemic forced healthcare to become more digitally savvy, yet the extra healthcare costs during the pandemic have now become fossilised in old ways of working which have lowered healthcare productivity. We hope this report illustrates some ways in which it can be changed.
